Shipping Policy

Moonstone & Co

At Moonstone & Co, we proudly deliver our fine gold jewellery to customers around the world with secure, insured, and reliable international shipping.

---

International Shipping

We currently ship to selected countries worldwide. If your country is not available during checkout, please contact our customer support team for assistance.

---

Order Processing Time

• Ready-to-Ship jewellery: 2–5 business days
• Made-to-Order or Customized jewellery: 7–15 business days

Orders are processed Monday through Friday, excluding weekends and public holidays.

---

Delivery Time

Estimated international delivery times:

• USA & Canada: 5–10 business days
• United Kingdom: 5–10 business days
• Europe: 5–12 business days
• Australia & New Zealand: 6–12 business days
• UAE & Middle East: 4–8 business days
• Other International Destinations: 7–15 business days

Delivery times are estimates and may vary due to customs clearance or local courier services.

---

Shipping Charges

• Shipping charges are calculated at checkout based on your destination and order weight.
• Free international shipping may be available during promotional offers.

---

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, GST, or local taxes imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

---

Secure & Insured Shipping

• Every order is packed in secure, tamper-proof packaging.
• All international shipments are fully insured until delivered.
• We only use trusted international courier partners such as DHL, FedEx, UPS, or equivalent carriers.

---

Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation email
• Tracking number
• Courier details
• Estimated delivery date

You can monitor your shipment using the tracking link provided.

---

Delivery Requirements

For security purposes:

• A signature may be required upon delivery.
• High-value shipments may require government-issued photo identification.

---

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Moonstone & Co is not responsible for delays or additional charges caused by incorrect or incomplete shipping information provided by the customer.

---

Delays Beyond Our Control

Delivery may be delayed due to:

• Customs inspections
• Severe weather
• Public holidays
• Flight or transportation disruptions
• Government regulations
• Courier operational delays

We appreciate your patience in such situations.

---

Lost or Damaged Packages

If your order arrives damaged or is lost during transit:

• Contact us within 48 hours of delivery (or the expected delivery date for lost packages).
• Include your order number and photos of any damaged packaging or items.

We will work with the courier to resolve the issue as quickly as possible.

---

Contact Us

Moonstone & Co

📧 Email: support@moonstone-and-co.com
🌐 Website: www.moonstone-and-co.com

Customer Support Hours

Monday – Friday
10:00 AM – 6:00 PM (IST)